Systems Engineer

Job Type: 
Shalu Surana - R1876903
EA Licence No: 
MOM Registration: 


A leading organisation in the Healthcare Technology sector, transforming healthcare through smart technology and latest innovations. The company who value talents, who promotes talents achieving career progression.

Years of Experience

At least 6 - 8 years' experience in developing, implementing and maintaining IT systems

Position Summary / Project Description

This would cover the maintenance of the apps 100+ servers/appliances and networks troubleshooting and related tasks.

In addition to the tasks, he/she will be responsible for SPOC Central Systems Management team support.

Role and Responsibilities

The Systems Engineer (Lead) undertakes complex projects related to systems provisioning, installations, configurations as well as monitoring and maintenance.

He/She applies highly developed specialist knowledge and skills in systems administration and works toward continuous optimisation of systems performance - including network infrastructure (L2).

As team lead, he implements systems improvements and instructs other IT staff in the resolution of complex issues.

He is required to be on standby with on-call availability with varied shifts including nights, weekends and holidays.

He is able to quickly and effectively solve issues as they arise. He is able to methodically identify the cause of the issue, evaluate it and develop a solution in collaboration with the team. He communicates effectively and displays high level of service standards.

Execute Systems Administration Service Levels

  • Monitor systems performance and usage, including response times
  • Supervise backups, optimisation, initiation of recovery procedures and routine troubleshooting
  • Communicate regularly with technical, applications and operational staff to ensure systems integrity and security
  • Determine the systems' short- and long-term requirements
  • Manage systems report production

Advise on System Capabilities

  • Advise senior leaders on system concepts and functional capabilities
  • Provide technical advice to the team and clients on installation, setup, configuration of systems
  • Interpret internal or external business issues and recommends solutions/best practices
  • Implement plans to make systems available to users in a shared, secure and controlled manner

Develop New Systems

  • Lead the development of new systems as per the system requirements
  • Design security and integrity controls
  • Conduct new systems testing and implementation
  • Define the system maintenance procedures
  • Analyse the use of new systems to identify enhancement needs
  • Lead research initiatives for the development of advanced and automated approaches for system administration

Optimise systems performance

  • Seek opportunities to optimise the delivery of systems services with emphasis on availability, reliability, scalability, and security
  • Conduct regular system audits and upgrades
  • Develop automated processes to define, measure, and report on service quality, stability and capacity

Resolve issues

  • Oversee the assessment of risks to systems
  • Identify complex system issues to provide advisory to the stakeholders
  • Investigate cause of systems and network issues
  • Resolve complex issues
  • Provide escalation support for issues presented by the user

Requirements / Qualifications

  • Experience in administer, maintain and monitor the Windows servers, VMware environment.
  • Strong experience in AWS.
  • Experience team leadership managing a small team and operations.
  • Strong communications skills with stakeholders at all levels.
  • Experience in healthcare applications preferred.
  • Certification in MCSE preferred with networks experience. Possession of ITSM knowledge will be added advantage.
  • Degree/Diploma in Computer Science, Engineering or equivalent.

EA Licence No: 11C5502
Registration No: R1876903
Registration Name: Shalu Surana

Shalu Surana - R1876903's picture
Shalu Surana
Programme Delivery Consultant | M3S, Singapore
+65 6818 3144