Operations Applications Engineer

Location: 
Shanghai
Job Type: 
Permanent
Ref: 
BBBH680308
Salary: 
RMB21,000 - RMB40,000 per month
Consultant: 
Pauline So

Our client is a fast paced high tech US MNC with a growing footprint in Asia and they now seek an Operational Application Engineer (AE) in Shanghai to provide a high level after sales support to their customers.

The AE will manage the process of supplying and delivering parts to customers in a timely manner. The AE will also look to deliver the highest levels of customer service by assisting in the post sales processing, quality assurance, packaging/shipment and on-site deployment of parts.

Responsibilities:

  • Responsible for post sales delivery, support customer equipment requests and escalate any part/equipment quality issues discovered during the entire production process
  • Work across functions to deliver on customer expectations and maintain tracking and documentation through the key production milestones
  • Manage the delivery process of parts and address any changes to scope of work
  • Provide relevant, robust, and real-time communication regarding the status and progress of customer requests
  • Provide technical updates to best practices, processes including feedback on testing of new products
  • Execute routine user/operator maintenance on machinery, systems, and support removal equipment
  • Provide assistance and real-time feedback on testing of new products
  • Assist in production process improvement initiatives
  • Provide training to the regional teams and customers

Requirements:

  • Bachelor's degree in mechanical engineering or similar discipline
  • At least 2 years of experience in R&D, ideally prototype department, or manufacturing organization
  • Experience with traditional manufacturing processes is a must
  • Track record in managing project management and the ability to problem solve and trouble shoot
  • Experience in 3D CAD and prototyping a plus
  • Strong computer skills, including MS Excel, Word, PowerPoint and Project
  • Strong communications skills, spoken and written English and Chinese

If you are interested in this role please apply to job # 680308 via our website: www.morganmckinley.com

Pauline So
Program Delivery Consultant
+852 3907 3952
pso@morganmckinley.com.hk