Omni Channel Demand Manager
My Banking client currently has an exciting new opportunity for an Omin-Channel Demand Manager to come and join their Omni-Channel Demand Team, within their Retail & Business Banking Division.
The objectives for the team are to enable a personalised, consistent and coherent experience for customers in all channels, enabling customers to move seamlessly between channels and driving an omni-channel culture within the bank with a special focus on digital & mobile.
As an Omni-Channel Demand Manager your main responsibilities will be
- Ownership and development of a Migration Triggers programme by understanding existing and developing new insights into customer behaviours on how they use each channel
- Supporting the overall Omni Channel Demand team objectives across the Business Areas within the division developing a Relationship Matrix and identifying new requirements that help drive the usage of Primary Channels
- Supporting management of specific projects within the Omni-Channel Project Portfolio - assisting with end to end activities across project structure, design, development, delivery and post implementation review
- Delivery through others - work closely with Marketing team to deliver the content creation and prioritisation and delivery of the activity through CRM
- Working closely with Retail Branch, Retail Contact Centres and ATM Leadership and Retail Infrastructure to ensure that the Network supports the activities, as well as working with them to identify new initiatives that assist them with delivery of commercial plan
- Able to plan, track and evaluate the success of triggers with a continuous improvement cycle
If you would like to see a full specification for this role, or would like to put yourself forward, please apply using your most up to date CV and I will give you a call to confirm.
Morgan McKinley is acting as an Employment Agency in relation to this vacancy.
Please note that any references to salary or pay rates in this advertisement and in the salary refinement section are indicative only and should only be used as a guide.