Citrix Lead Engineer

Job Type: 
Shalu Surana - R1876903
EA Licence No: 
MOM Registration: 


A leading organisation in the Healthcare Technology sector, transforming healthcare through smart technology and latest innovations. The company who value talents, who promotes talents achieving career progression.

Job Role: Lead Engineer
Department: Systems Management

Years of Experience

At least 6 - 8 years' experience in developing, implementing and maintaining IT systems

Roles And Responsibilities

  • Provide on-going support and be involved in various continual improvement building.
  • Manage the vendor selection process (calling, evaluation and awarding of tenders).
  • Conduct user requirement analysis for the development / implementation of new systems and for enhancements to existing systems, including involvement in the system integration testing phase.
  • Evaluate potential solutions and make recommendations to resolve business problems.
  • Perform project implementation and application testing according to project and quality assurance procedures and methodologies.
  • Conduct end user training for system implementations or enhancements.
  • Liaise closely with business users and build good rapport.
  • Liaise closely with vendors in project implementation, application testing, supporting application patches and upgrades in accordance with project methodologies and policies.
  • Manage a team by monitoring the work progress to meet project requirements for medium to large projects.
  • Provide 24/7 primary maintenance standby support.
  • Provide guidance and coaching to junior team members.

  • Requirements / Qualifications

    The lead engineer shall be capable to support the following products

    • Citrix XenDesktop Infrastructure
    • Citrix NetScaler Infrastructure
    • Citrix User Profile, Print and Policy Management
    • Citrix Provisioning Services
    • Citrix NetScaler Management and Analytics System
    • Citrix App Layering
    • Citrix Workspace Environment Manager

    The lead engineer shall have 6-8 years' experience in above products (or their predecessors), at least 3 years as a Citrix-certified engineer (minimally CCA-V), and shall be responsible to ensure the Citrix environment in maintained and supported based on Citrix best practises.

    • Ensure all Citrix related queries, requests and issues are handled in a timely manner in order to achieve user satisfaction
    • Handle incident management and escalation of Citrix related incidents.
    • Identify areas of improvement to entire Citrix operation and provide recommendations on ways to improve user experience and infrastructure resiliency.

    EA Licence No: 11C5502
    Registration No: R1876903
    Registration Name: Shalu Surana

    Shalu Surana - R1876903's picture
    Shalu Surana
    Programme Delivery Consultant | M3S, Singapore
    +65 6818 3144