Sales Operation Manager

Job Type: 
RMB21,000 - RMB40,000 per month
Julia Yu

Job Mission:

  • To support retail manager to be responsible for supervising the daily operation and management, product sales and customer service of all the stores.


  • Ensure that all processes/guidelines developed by the retail operations and the brand itself are delivered and implemented to all stores.
  • Improve and maintain the current operation system to meet the management's expectation.
  • Prepare sales plan and targets in collaboration with the Retail Manager and ensure that those targets (including but not limited to sales performance /staff turnover rate and etc.) are achieved.
  • Monitor the store sales trend and operate correction where is required.
  • Supervise store daily operation, people management, stock management and suggest improvements/changes if needed.
  • Prepare periodical performance review, store visit and staff meeting, summarize the operations flaws and provide suggested solutions with detailed action plans.
  • Contribute to establish sense of belonging to the brand among sales staff and to promote sales staff personal development.
  • Coordinate with other departments including HR/Marketing/VM/Training and etc., to achieve a better retail performance.
  • Provide accurate business report and sales analysis to line managers.


  • College's Degree or above, Business or related major preferred.
  • 5 years or above retail management experience, fashion or luxury industry background preferred
  • Strong sense of responsibility, strong commitment and high integrity.
  • Passionate for retails, capable to work under pressure and embrace challenges with positive mindset.
  • Superior coaching skills, good communication skills and team spirit;
  • Result Oriented and capable to motivate team to achieving targets;
  • Good at data analysis and capable of find out the story behind the data, providing feasible suggestions.
  • Proficient in MS Office applications (Outlook, Word, Excel, PowerPoint).
  • Good command in English.
Julia Yu's picture
Julia Yu
Consultant | Retail & Luxury Recruitment
+86 21 2287 3186